Effective Date: 16/03/2025
Island Hop Malta (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://islandhopmalta.com/ (the “Website”).
1. Data Controller
The data controller responsible for your personal information is:
Island Hop Malta
Email: info@islandhopmalta.com
2. Information We Collect
We collect personal data from users in the following ways:
• Contact Forms – Name, email, phone number, and any other details you provide in inquiries.
• Booking Checkout – Name, email, phone number, and booking details.
• Account Creation – If you create an account, we collect your name, email, and account preferences.
We do not collect IP addresses, and we do not use tracking cookies beyond necessary functionality and analytics.
3. Purpose of Data Collection
We collect personal data for the following purposes:
• To process tour bookings and provide customer support.
• To respond to inquiries made through our contact forms.
• To manage user accounts on the website.
• To analyze website traffic and improve our services using Google Analytics.
We do not send newsletters or marketing emails.
4. Data Sharing & Third Parties
We do not sell, rent, or share your personal data with third parties. However, we use Google Analytics for website analytics and Stripe as our payment gateway.
- Google Analytics – Collects anonymous data about website usage. You can opt out via Google’s settings.
- Stripe – Processes payments securely. We do not store payment information, only the transaction ID.
5. Payment Processing
Payments made on our Website are securely processed through Stripe. We do not store or process your payment details directly. Stripe handles all transactions in compliance with industry security standards.
6. Data Security
We take appropriate security measures to protect your personal data, including:
- SSL Encryption – All data transmitted between your browser and our Website is encrypted.
- Secure Payment Processing – Payment details are handled by Stripe to ensure compliance with financial security regulations.
- Access Restrictions – Personal data is accessible only to authorized personnel for necessary business operations.
7. Cookies & Tracking
Our Website uses cookies for essential functions and analytics:
• Functional cookies are necessary for website operation.
• Google Analytics is used to track and improve website performance (data is anonymized).
• We do not use advertising or tracking cookies.
You can manage cookie preferences through your browser settings.
8. User Rights & Data Management
You have the right to:
• Request access to the personal data we hold about you.
• Request corrections or updates to your personal information.
• Request the deletion of your personal data (where applicable).
To exercise these rights, please contact us via our general contact form on the Website.
9. Children’s Privacy
Our Website is not intended for minors (under 18 years old). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage users to check this page periodically for updates.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, you can contact us at:
📧 Email: [email protected]